Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-15-2010
My Device: Bold 9700
My Carrier: AT&T
Accepted Solution

Multiple message files

I have a message file/icon that I would like to delete.  This message file has my call log and emails together.  I have set up individual files/icons for my call log and e-mails.  However, this message file continues to count unread e-mails and missed calls and displays the missed call and unread email symbols at the top of my screen.  I have to go into 2 files to delete missed calls/e-mails or the symbol continues to show at the top of my screen.  How do I delete this message file?


Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Multiple message files

Is this one named only "Messages"?


You can't remove the main Messages folder. You can clear all the unread messages by scrolling to the top of it, press the Menu key > Mark Prior Open.


Now, you can remove all emails from it (according the OS release installed on your 9700) by opening that folder > Menu key > Options > Inbox Settings and unselecting any email account to it. And save.


Let us know.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code