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New Member
Posts: 1
Registered: ‎06-14-2013
My Device: Bold 9900
My Carrier: Optus

Multiplication of my folders in Text Messages

Hi,

 

last week out of nowhere my phone started multiplying name folders in my inbox of text messages. Basically when I replay to message it appears a new folder with the same name and absolutely same conversation. So let's say I have a contact called 'Ian' and after couple of messages this name is in my inbox appear. 5 times. I tried to delete one of the folder but it deleted all conversation under the contact and folders where still in there just empty.

Since the same time the message are not in time order.

 

I have tried to restart my phone few times and check if it available update for software but it's not and restart did not help.

 

Thank you very much!!

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Multiplication of my folders in Text Messages

Hi e_f_k_a and welcome to the BlackBerry Support Community Forums!

 

I'm having some trouble visualizing the issue you are seeing. Is it possible you can provide me a screen shot of the issue?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Multiplication of my folders in Text Messages

Hey e_f_k_a,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you is it possible you could provide a screen shot to get a better understanding of the issue? If yes, please black out any personal information that may be displayed in the picture.

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!