06-14-2013 02:39 AM
last week out of nowhere my phone started multiplying name folders in my inbox of text messages. Basically when I replay to message it appears a new folder with the same name and absolutely same conversation. So let's say I have a contact called 'Ian' and after couple of messages this name is in my inbox appear. 5 times. I tried to delete one of the folder but it deleted all conversation under the contact and folders where still in there just empty.
Since the same time the message are not in time order.
I have tried to restart my phone few times and check if it available update for software but it's not and restart did not help.
Thank you very much!!
06-19-2013 01:56 PM
Hi e_f_k_a and welcome to the BlackBerry Support Community Forums!
I'm having some trouble visualizing the issue you are seeing. Is it possible you can provide me a screen shot of the issue?
06-19-2013 02:00 PM
Welcome to the BlackBerry® Support Community Forums.
To better assist you is it possible you could provide a screen shot to get a better understanding of the issue? If yes, please black out any personal information that may be displayed in the picture.