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New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Music Won't Play Through Head Phone Jack

Problem:
I am trying to play music through my car stereo. My car has built-in RCA jacks (red, yellow and white) and I have a convertor cable which connects the blackberry headphone jack to the RCA jacks in my car. When I attempt to play the music from my car stereo the music only plays from the speaker phone from my blackberry and not on my car stereo.

I had a blackberry storm (the first one), when I had OS 4.7 this was not a problem. I upgraded to OS 5 and this became a problem. I now own a Torch and this is still a problem.

 

This there any solutions to this problem? I greatly appreciate any help.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Music Won't Play Through Head Phone Jack

Hey Brennanlaidlaw,

 

If you connect a regular pair of headphones to your device does it work properly?

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Re: Music Won't Play Through Head Phone Jack

That's the interesting thing music will play with my headphones without a problem. But the Blackberry doesn't seem to detect that it is connected to my car through the convertor cable. Like I said, OS 4.7 didn't have this problem but OS 5 and OS 6 appear to.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Music Won't Play Through Head Phone Jack

Hey Brennanlaidlaw,

 

That is strange, have you tested to see if it works through a home stereo system with the RCA jacks? What device are you using now and what is the version of software on it, I would like to try and test this to see if I can reproduce the issue.

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Re: Music Won't Play Through Head Phone Jack

I am using a Blackberry Torch 9800.
Specifically:
6.0 Bundle 695 (v6.0.0.246, Platform 6.4.0.105)

I think using my storm (the first one) with my home stereo but I cannot remember how that went - it was a while ago. I will test to see if my torch works with my stereo using similar RCA jacks when I get home tonight (unfortunately will be somewhere around 12 hours from now).

New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Re: Music Won't Play Through Head Phone Jack

So far no luck with getting my Torch to output music onto another device. I didn't try it on a stereo I tried it on the audio in jacks on my TV (which other devices work with) but no luck,

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Music Won't Play Through Head Phone Jack

Hey Brennanlaidlaw,

 

I will be testing this tonight when I head home. I just got the same software loaded on to my Torch and have been able to test with computer speakers and it does work. I will be testing tonight using the RCA connection and connect to my home stereo system. I should have an update for you soon on this. 

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Re: Music Won't Play Through Head Phone Jack

I have tested it with two devices now and I am able to output to audio signal to other devices. I will look into my car being the issue (although I'm not sure why it worked before). I appreciate the help.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Music Won't Play Through Head Phone Jack

Hey Brennanlaidlaw,

 

I did some testing with my Torch and was able to use two differed RCA connection and output to my home stereo and my TV. 

 

Let us know what the end result is.

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎10-12-2010
My Device: Torch 9800
My Carrier: Rogers

Re: Music Won't Play Through Head Phone Jack

End result:
My blackberry works fine with other devices, just not my car for whatever reason.

 

I'm not sure how the blackberry detects that the headphones or similar are plugged into it. It does not detect my car with the set up I have atleast. I just posted this issue because other devices do work with my car and my storm with OS 4.7 did not have this issue. Either way thanks for your help.