Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 5
Registered: ‎07-23-2009
My Device: Not Specified

Music player, volume button changes volume and track at the same time? software problem?

Just loaded up some Mp3s on my new TOUR with Telus.  WHen I adjust the volume using the volume keys when a song is playing in the music player, it nudges the volume (doesnt necessarily lower or higher it) AND it changes track at the same time too.

I click the lower volume button, the sound lowers for a half a second, goes back to the volume level it was at, PLUS the it changes to the track before.
Can anyone confirm if they have this problem?  
Posts: 12
Registered: ‎01-20-2009
My Device: Not Specified

Re: Music player, volume button changes volume and track at the same time? software problem?

YUP! I've got it, too. Along with a host of other problems.


I changed from a Storm to the Tour, foolishly believing that RIM and Verizon tested and vetted the software. I should have known better. The Tour is plagued with a whole new variety of bugs and problems!


Anyhow, yes, I have the exact same problem, so apparently is it a bug and not your unit.


We can only hope that RIM will address this, the Bluetooth outgoing audio problem, and others, ASAP.