08-14-2011 04:25 PM
When using my blackberry with my desktop software, my music sync failed to load. This is the message I get on my Desktop Software, Music service failed to load An unexpected error occurred How can I fix this problem?
08-14-2011 04:31 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful
Good luck and let us know
08-02-2013 12:30 PM
Since I have a Torch 9800 I started to look under BlackBerry® Torch Smartphone for “Music Services” and found this thread which did not solve the issue. (KB27155 asks to remove the non media files from the playlists for PC users… no examples !!! of what kind of files to check for, e.g . the following files are OK to have present with the .mp3 files: .txt, .jpg, .ini, .db, .wma. Removing these files did not help at all).
I then searched under BlackBerry® Desktop Software and found this thread: Desktop Mgr 6 - "Music services failed to load".
I tried the solution from bbnewbie07 which was well explained but saved the Media Sync folder on my desktop (just in case).
I post this solution here because that where I looked first for this issue and there was no other hint in this thread. BTW, when DTM connects to a phone and does not find the Media Sync folder it creates a new one; so I could delete my saved folder after all from the desktop.
When I tried my phone with DTM on my laptop all worked fine so it looked liked the problem was with my PC's WMP library and playlists as suggested in KB27155. Not at all! Removing the Media Sync folder from my media disk did the trick.