Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎08-14-2011
My Device: Blackberry torch
My Carrier: Rogers

Music service failed to load on desktop software.

When using my blackberry with my desktop software, my music sync failed to load. This is the message I get on my Desktop Software,    Music service failed to load    An unexpected error occurred  How can I fix this problem?

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Music service failed to load on desktop software.

Hi and Welcome to the Community!


Here is a KB that discusses that error:

  • KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager

Hopefully it contains something useful

Good luck and let us know

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Trusted Contributor
Posts: 138
Registered: ‎07-25-2011
My Device: Z30, Torch 9800, Playbook
My Carrier: Telus

Re: Music service failed to load on desktop software.

Since I have a Torch 9800 I started to look under BlackBerry® Torch Smartphone for “Music Services” and found this thread which did not solve the issue. (KB27155  asks to remove the non media files from the playlists for PC users… no examples !!! of what kind of files to check for, e.g . the following files are OK to have present with the .mp3 files: .txt, .jpg, .ini, .db, .wma. Removing these files did not help at all).


I then searched under  BlackBerry® Desktop Software and found this thread: Desktop Mgr 6 - "Music services failed to load".



I tried the solution from bbnewbie07 which was well explained but saved the Media Sync folder on my desktop (just in case).


I post this solution here because that where I looked first for this issue and there was no other hint in this thread. BTW, when DTM connects to a phone and does not find the Media Sync folder it creates a new one; so I could delete my saved folder after all from the desktop.


When I tried my phone with DTM on my laptop all worked fine so it looked liked the problem was with my PC's WMP library and playlists as suggested in KB27155. Not at all! Removing the Media Sync folder from my media disk did the trick.