05-27-2013 10:17 PM
I'm encountering a problem with music streaming websites such as SoundCloud. I'm using the 9900 and I used to be able to play music from such sites normally but it stopped working suddenly and I don't know what I have done. Pressing the play button does not start it up for me, it will say "now playing" but it's not. When I try to restart the device by taking out the battery and putting it back in, I am able to play 1 song and then it stops working again.
Would really appreciate it if someone could give me some help.
Thanks in advance.
05-28-2013 11:45 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you!
If not, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks: