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02-12-2012 01:45 PM
How many email accounts do you have setup on your phone?
What type of email accounts and which one is your main account?
We will try to help you, but need some more details first.
I'm thinking we need to remove all your email accounts from the device, doing a complete wipe and reload.
Depending on what email services you have, we can work on removing the duplicates before adding the accounts back on your phone.
Here is a link on the software reload process.
Are you using blackberry protect?
02-12-2012 01:53 PM
02-12-2012 02:32 PM - edited 02-12-2012 02:32 PM
This is the handy guide for reloading your software. But if you can't connect the phone to your computer, use this link option 1:
You don't have to wipe the media card, but I'd get rid of everything else including the apps to ensure we have a fresh start. Depending on your email service, there are different ways to get rid of the duplicates.
02-12-2012 03:04 PM
02-12-2012 03:29 PM - edited 02-12-2012 03:32 PM
Snorsh: What data will you need to backup before the wipe?
blackberry protect (page 8) supports the following:
if you can access your email accounts from the computer, your messages are there. Your contacts will be there too I'm hoping. Not sure which email services you're using though.
Since the phone is new, can you take it to the store so a tech can try to figure out why it can't connect to the desktop manager on multiple computers? Have you tried a different usb cable? I'm just thinking of different things to try.
02-17-2012 07:00 AM
02-17-2012 07:24 AM
05-13-2012 05:42 PM
It sounds like your device has a hardware problem with the USB connection. If the phone is under 1 year old, you do have a warranty with RIM. If the store recommended that, you'll have to get in touch with RIM.