10-24-2013 02:49 AM - edited 10-24-2013 02:55 AM
Please help... I have like rebooted since last night 6pm till now (8am). I am not sure what is wrong because my software is up to date. I can't even click on links because both typing enabling units are malfunctioning. Worse thing is that I can't even copy my stuff on this phone, via usb to PC cause I can't scroll to "connect via usb".
Can anyone help, pleeeeeeeeeeease !!!!!! :'(
10-25-2013 10:41 PM
Welcome to http://supportforums.blackberry.com
In this case you will have to do a clean install of your OS and new to BB.
Recuerdar make a backup prior to the DM and the Blackberry Protect