04-01-2013 03:42 AM
Hi my names John and my 9800 torch has a couple faults,
1) being that it will not re-charge
2) My touch screen refuses to work
The phone is only over 15months old hasn't had a hard life but i paid good money back in the day for this phone and i'm annoyed that it will now not start up. I've tried taken the battery out waiting 5 mins put it back in then put charger in and it then comes up with the charging sign and goes to the blackberry loading page where it does nothing for about 15 seconds, it then turns itself off and (2 RED LIGHTS) come on at top of phone, 1 is the normal red light but the second light i've never seen before and is very faint. Does anybody have any suggestions??
04-01-2013 03:59 AM
The battery may be defective. I have seen this before but with a different model of phone. I would tray another battery, and if no avail try another charger as well. If this does not work out, then I would consider sending the phone for service.