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New Contributor
Posts: 2
Registered: ‎08-17-2013
My Device: bold 9900
My Carrier: *
Accepted Solution

My 9900 frozen in the take off screen.

[ Edited ]

Hello

I have a Bold 9900 was okay and there is no problem .. Suddenly the screen froze tried to close it and I can not.

Separated the battery. Then I did Restart the device. Be in the take-off phase and walking the white line to the bottom and freezes there.

I tried several solutions

 Tried to charge the battery for two days and did not work.

Dismissed and left him without a battery for a day and prepared charging the battery. The same problem.

I emailed a specialist. And gave me a way to repair software

 Gave me the steps followed by step-by-step reform .. To download the software via cable
 
But before he finished downloading the new update for issue seems to me incomprehensible symbols box.

Here

 

 

 

If pressed retry loading back from the beginning .. And back to me the same box. If pressed cancel tell me loading completed but coincided warnings.

Here

 

 

 


And restart my device. But the same problem returned.

 

 

 

 

..

 


Is there a solution?...

 

sorry about my writing skills because English is not my first language

Hall of Famer III
Posts: 58,458
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My 9900 frozen in the take off screen.

Hi and Welcome to the Community!

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks -- if any suggest a website, please instead substitute either 6a or 6b from above:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎08-17-2013
My Device: bold 9900
My Carrier: *

Re: My 9900 frozen in the take off screen.

thanks . I do what u say and it's start to work properly again .
Hall of Famer III
Posts: 58,458
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My 9900 frozen in the take off screen.

You are welcome...I'm glad it worked. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

Re: My 9900 frozen in the take off screen.

please if you don't mind to explian these steps in pictures becuase i have same problem exaclty and the mobile shops told me its IC Power !!!
I'm sure its not ic power becuase its simmiler to maroom problem exxacltyy 

Pleasee help

Contributor
Posts: 10
Registered: ‎08-19-2013
My Device: Bold9900
My Carrier: 02

Re: My 9900 frozen in the take off screen.

'1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.' Sorry where is this? I went onto your profile and I can't see it or is it the Oscar thing at the bottom of your comments? Thanks.
Contributor
Posts: 10
Registered: ‎08-19-2013
My Device: Bold9900
My Carrier: 02

Re: My 9900 frozen in the take off screen.

* sorry occams
Hall of Famer III
Posts: 58,458
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My 9900 frozen in the take off screen.


malmadhoun wrote:

please if you don't mind to explian these steps in pictures becuase i have same problem exaclty and the mobile shops told me its IC Power !!!
I'm sure its not ic power becuase its simmiler to maroom problem exxacltyy 

Pleasee help


I'm sorry...do I understand correctly? You want me to build for you a complete manual, with pictures, of everything in my post 2 above? I do wish that my volunteer time here allowed for that, but alas it does not. Sorry. If you have issues with any step, you can ask specific and detailed questions about that and I will of course provide answers, but to build you a manual for what is fully described in words, well, sorry, but I truly just do not have time to do that for you right now. Sorry.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Hall of Famer III
Posts: 58,458
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My 9900 frozen in the take off screen.


Lcarm35 wrote:
'1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.' Sorry where is this? I went onto your profile and I can't see it or is it the Oscar thing at the bottom of your comments? Thanks.

Capture.PNG


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

Re: My 9900 frozen in the take off screen.

Dear , 

I reached 5th point 
is point 6a and b are important ?? Because actually I didn't understand them Smiley Frustrated 

now im working on it 

 

Regards ,
Mohammed Almadhoun