05-08-2013 11:10 AM
ok - my phone was fully charged (was charging on my laptop at the time) and I was whatsapping a friend and suddenly it just went black.
No red light to indicate battery dying. Just black. Tried to take the battery out and restart but nothing. Tried taking the battery out for a bit
and then putting it back - still nothing. Tried putting it on charge and still nothing.
PLEASE HELP!!!! Could the battery need to be replaced or what?? Its about a year old.
05-08-2013 01:31 PM
05-08-2013 04:42 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!