08-05-2012 07:25 PM
I have a BlackBerry Bold 9780.
I decided today to spend $4.99 to purchase Final Fantasy II. I went through the payment method, and when the app world was supposed to begin the download, the "Please Wait" Notification froze, I pressed the power off button to see if it was just App world that froze, but it was my entire phone. I removed the battery, powered up, and went back to my app world to download my $5 app. But it wont let me. It appears in the application list, when I select it, there is no Purchase Icon, or Download Icon. When I went to "My World" it didn't appear in my "Installed" application list, but it appears in my "Uninstalled" Application list...and it wont let me re-download it.
How can I fix this?? It'll be very upsetting if my phone just shafted me outta $5.
08-06-2012 10:52 AM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!