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New Member
Posts: 1
Registered: ‎08-05-2012
My Device: BlackBerry Bold 9780
My Carrier: Bell

My App World froze before download even started, Help Please?

I have a BlackBerry Bold 9780.

 

I decided today to spend $4.99 to purchase Final Fantasy II. I went through the payment method, and when the app world was supposed to begin the download, the "Please Wait" Notification froze, I pressed the power off button to see if it was just App world that froze, but it was my entire phone. I removed the battery, powered up, and went back to my app world to download my $5 app. But it wont let me. It appears in the application list, when I select it, there is no Purchase Icon, or Download Icon. When I went to "My World" it didn't appear in my "Installed" application list, but it appears in my "Uninstalled" Application list...and it wont let me re-download it.

 

How can I fix this?? It'll be very upsetting if my phone just shafted me outta $5.

Hall of Famer III
Posts: 58,486
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My App World froze before download even started, Help Please?

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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