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New Contributor
Posts: 3
Registered: ‎12-05-2011
My Device: Blackberry Bold 9930
My Carrier: Verizon

My BB Bold 9930 is getting a 507 error message

[ Edited ]

Hey everyone!

I have a new blackberry bold 9930 and it's not working Smiley Sad everytime i take the battery out and put it back in it turns on to a 507 error message. so i went to www.blackberry.com/507 like the message told me to and did everything it said to do, meaning reinstalling software and such... so i did that and then i wanted to turn it on again and once again i get the 507 error message, once instead of the 507 error message i got the 102 error message. and a few times it actually did turn on. BUT to my shock my keyboard wasn't typing! so now i can't do ANYTHING with my black berry and i'm pretty upset about this, especially since i'm on vacation for the next four weeks overseas meaning i can't bring it to a store to get it repaired. oh and also before i forget, the water indicator on the inside of the phone is red but the battery one isn't, i have never dropped it in water! help! anyway help would greatly be appreciated and here is the info on my device:

 

Device info

 

Your carrier: Verizon Wireless

Model info and OS version (Go to Settings, then Options, then about):

Model Info: Blackberry Bold 9930

OS Version: 7.0 Bundle 1739

 

Apps and free space

File free before and after a battery remove/replace. before and after: 373.5MB + the 200MB that are reserved on each card as the 10%

Apps installed and their version if possible.   i can't access my phones so i can't say this

 

THANK YOU! Smiley Happy

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB Bold 9930 is getting a 507 error message


celinabelina wrote:

oh and also before i forget, the water indicator on the inside of the phone is red but the battery one isn't, i have never dropped it in water! help! anyway help would greatly be appreciated and here is the info on my device:


The battery strip indicator really doesn't matter. Having the device's Liquid Damage Indicator as red is NOT good. It will prevent you from getting a warranty exchange on the device. Even if not dropped in water, high humidity such as left on a bathroom counter during a hot steamy shower or bath, a sweaty pocket or gym locker can activate that sticker.

 

The only thing you can do for Error 507 is reload the operating system.

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New Contributor
Posts: 3
Registered: ‎12-05-2011
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: My BB Bold 9930 is getting a 507 error message

i've reloaded it like 50 times in the past two days :s and honestly i have no idea how that sticker got red... im just gonna try my luck at the verizon store when i get back i guess... ill probs end up owing my parents another six hundred bucks -.-