10-22-2009 11:04 PM - edited 10-22-2009 11:06 PM
Hi! I recently updated some "software updates" through desktop manager and now my BB notifications aren't working properly!! I went into the advanced profile and changed my notifications & ringers, double checked the do not disturb is "no" & that the volume was on Medium. It will vibrate, but not ring!! My daily alarm is also not working. I cannot play my ring tones through the media player without getting an error message. I do a hard resest & it works for a short period of time & then stops again, especially if I change the notification profile. I can not seem to get my alarm to work because overnight while I am sleeping, it magically stops working.
Any advice / suggestions?
Thanks for any help you can give me. The phone is only about 3 months old, but I really love it.
10-22-2009 11:55 PM
My phone is doing the same ever since I did the upgrade..phone stops ringing,van't play any audio files,hard reset and that only works temorarily..what the heck is going on ??
11-14-2010 11:26 PM
My phone isn't ringing and I'm also getting a chirp in my ear with this new software that was loaded in my phone. Even when my setting is on loud it only vibrates. Also my alarm doesn't go off either.
This is my third bb as the other one chirped randomly in my ear as well.
12-10-2010 03:46 AM - edited 12-10-2010 03:56 AM
My daughter's 8330 has the same problem off and on since she convinced me to update her software in October (she doesn't have a computer, so she had to get me to do it). It worked fine for months before the software update.
The first time this happened it spontaneously "fixed itself" after a few days. At least that's what she said. Don't know if she did something to it like restarting it or a battery pull or what. It acted up again last week and it seems to have fixed itself again because she's answering it again. Since it's the only phone she has, it drives me crazy more than her when it doesn't work, because I can't reach her at all.
I don't know if the software update is corrupt or it's because she treats her phone like garbage, tossing it onto tables or into her purse from several feet away (sometimes missing the purse altogether), etc. She bought this one used after accidentally tossing her Pearl out the window of her minivan (she was pulling her purse out of the back and it fell out of the purse and out of the window, and was never seen again ).
I haven't had a chance to look at her profiles settings. She insists that there's nothing amiss, but she's not as technically adept as I am, so I'm not sure that she's been as thorough as need be. I also don't know how to advise her because the only BB I've ever had is my Bold 9000 and the settings may be entirely different on hers.
Mostly, she's just hoping to hold out until she's eligible for an upgrade next month, but if she keeps treating her phones this way, the next one won't last long either, especially if it gets thrown out the window like her Pearl did.
In the meantime, I wish I knew what the solution was to this or that someone would post one. At this rate, it will probably happen to my daughter's phone again before she gets a new one.
Not sure what you all mean by a "hard reset." Are you referring to a battery pull?