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New Member
Posts: 2
Registered: ‎07-12-2013
My Device: Curve 9360
My Carrier: Orange

My BB Curve Keeps Freezing During Calls

Help please, does anyone know why my BB keeps freezing during calls?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My BB Curve Keeps Freezing During Calls

Hello garywhitexyz

 

Welcome to BlackBerry Support Forums

 

 

Have you rebooted your device ! Do it by removing the battery while your device is Powered On , then wait for a min. and re-insert it back , After reboot please check if issue resolves .

 

In addition On your Homescreen Go to Options > Device  >  Storage > Under Heading Application Storage what are the numbers ? 

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New Member
Posts: 2
Registered: ‎07-12-2013
My Device: Curve 9360
My Carrier: Orange

Re: My BB Curve Keeps Freezing During Calls

Hi, yes I reboot each time, but it hasn't solved the problem.

 

The numbers under application storage are as follows: Free Space: 87.6mb and media card storage Total Space: 3.6gb and Free Space 3.2gb.

 

I look forward to hearing if you are able to help further.

 

Thank you.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My BB Curve Keeps Freezing During Calls

Hi there,

 

First check two setting within your device :

 

  • On your Homescreen go to Options > Device > Storage > Make sure " Enable Compression " is UNchecked or UNmarked .
  • Homescreen > Options > Security > Advanced Security Setting > Memory Cleaner > Br sure it is Disabled .

 

Then Check again , But if you already have those setting as I suggested then Boot your device on Safe Mode :

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

On Safe Mode don't try to Click or run any application , Just make a few phone calls to see if your device freezes again, If freezing cease then those freezing issues are caused by any of your Installed 3rd party applications . All you can do is delete one application at a time then reboot and check unless you find the original culprit responsible for this issue .

 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.