07-13-2013 03:17 AM
Welcome to BlackBerry Support Forums
Have you rebooted your device ! Do it by removing the battery while your device is Powered On , then wait for a min. and re-insert it back , After reboot please check if issue resolves .
In addition On your Homescreen Go to Options > Device > Storage > Under Heading Application Storage what are the numbers ?
07-15-2013 02:27 AM
Hi, yes I reboot each time, but it hasn't solved the problem.
The numbers under application storage are as follows: Free Space: 87.6mb and media card storage Total Space: 3.6gb and Free Space 3.2gb.
I look forward to hearing if you are able to help further.
07-15-2013 03:25 AM
First check two setting within your device :
Then Check again , But if you already have those setting as I suggested then Boot your device on Safe Mode :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
On Safe Mode don't try to Click or run any application , Just make a few phone calls to see if your device freezes again, If freezing cease then those freezing issues are caused by any of your Installed 3rd party applications . All you can do is delete one application at a time then reboot and check unless you find the original culprit responsible for this issue .