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New Contributor
Posts: 4
Registered: ‎03-29-2014
My Device: Blackberry Curve 9320
My Carrier: Globe Telecoms
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My BB Curve always freezes...

i always use my phone, bb curve 9320, and now it always freezes. whenever i send important messages, tweets and surfing the internet i always end up waiting for the black "timer" to be gone so i can continue...

I checked the app storage andit's still 21 mb.

 

what should be the problem? i would really appreciate some help. thanks!

Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: My BB Curve always freezes...

[ Edited ]

Hi!Have you done a hard reset?  

A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.

Note: A hard reset does not delete any settings or data on the BlackBerry smartphone.

To perform a hard reset, complete the following steps:

  1. Turn the BlackBerry smartphone off.
  2. Remove the battery.
  3. Reinsert the battery.
  4. Wait for the BlackBerry smartphone to turn on.

also,

 

Confirm that all installed third-party applications are approved for the device

Make sure that all third-party applications installed on the BlackBerry smartphone are approved for the device. If the issue persists, remove third-party applications to make sure these are not affecting performance.

 

And don't forget, 

Maximize flash memory

You can keep the BlackBerry smartphone operating at peak efficiency by maximizing the available flash memory. Increase the amount of memory available on your BlackBerry smartphones by completing the following tasks:

  1. Add a media card
  2. Delete unused languages
  3. Delete call logs
  4. Delete sample video
  5. Clear Cache and Cookies in Browser
  6. Remove rarely used applications
  7. Delete old data

 

 Keep us posted! Cheers Smiley Happy

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New Contributor
Posts: 4
Registered: ‎03-29-2014
My Device: Blackberry Curve 9320
My Carrier: Globe Telecoms

Re: My BB Curve always freezes...

Thanks for the reply!

 

I've done everything you said plus i deleted some apps and it's fine now.

Thank you veryyyyyy much!

 

Much Appreciated,

A

Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: My BB Curve always freezes...

  Awesome! thats great to hear. Don't forget to click so others can make use of it.

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Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.