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Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified
Accepted Solution

My BB Torch 9800 stucks when i open the slide

i have a BlackBerry Torch 9800 ........ When the slide is closed it works well but when i open the the slide the screen stucks or sometimes goes black ........ Then again when i close the slide slowly it starts working in 30 minutes - 1 day ....... Help needed plz


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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My BB Torch 9800 stucks when i open the slide

[ Edited ]

This sound like a hardware problem.  Have you tried a battery pull to reset the phone?  If you have I recommend giving your carrier a call to setup repair or replacement of the phone.

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Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: My BB Torch 9800 stucks when i open the slide

Yes Sir i have done Battery Pull out , Reset , Restore , Update and Security Wiping


Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My BB Torch 9800 stucks when i open the slide

You've ruled out possible software issue.  You'll have to get the hardware repaired or replaced.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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