Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-20-2011
My Device: Blackberry Torch 9800
My Carrier: Bell Mobility

My BB Torch screen won't turn on

My BBTorch screen doesn't turn on, keyboard seems to be fine. I took the battery out, restarted the phone, charged but nothing worked.

Phone does connect to the BB Desktop software, can be backed up, updated etc., but screen doesn't show up anything.

Please help!!!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: My BB Torch screen won't turn on

Hi ipanchal,


Welcome to the Suppport Forums!

Have you tried reloading your device software?

If you have and it didn't resolve the issue, try backing up and performing a clean reload of your device software. http://bbry.lv/bpv7DT

If a clean reload doesn't resolve the issue, you may want to contact your wireless provider or point of sale for other options.


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!