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New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: 9780
My Carrier: Glo

My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

[ Edited ]

My BB bold 9780 is unable to make or receive calls when on the 2G network though the data works ok via Edge and I can browse, receive corporate mail etc. When I switch to the 3G network it receives and makes calls OK..

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

Hey Kulus,

Welcome to the BlackBerry® Support Community Forums.

 

Network related issues are best handled by your wireless service provider, I would suggest contacting your wireless service provider for further investigation into this matter.

 

Thanks.

-HB

 

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New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: 9780
My Carrier: Glo

Re: My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

Thanks -I am pretty sure this is not a network problem as I have the same issue No matter what network I use the phone on. I have inserted sim cards from 3 different networks so far with same problem. when I use my sim from the BB on other phones 3g and 2g work perfectly.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

does it work better when you set "data services" off?



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New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: 9780
My Carrier: Glo

Re: My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

Switching Data Services "off" did not resolve the problem.

Highlighted
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: My BB bold 9780 is unable to make or receive calls when on 2G though the data works ok via Edge.

follow hatchback's advise, then. Good luck.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: