01-25-2013 02:14 AM
I have read all posts relating to my problem, but one thing my BB won't do is resgister on my computer. The phone will not turn on, has the red light flashing and the keys light up, but the screen will not come on. I have tried taking the battery out, charging it all night, all the recommended/ideas from this sight, but no joy. I have only had this phone since July last year. I haven't been able to try updating phone etc as it won't register on my or my husbands computer please help
01-25-2013 02:22 AM
Hi and welcome to the forums!
OK the first thing to do is a hard reset
IF that doesn't work take out the battery, plug in the charger then replace the battery and cover.
Let us know how it goes!
KB02141 Reset a BlackBerry smartphone
01-25-2013 02:33 AM - edited 01-25-2013 02:42 AM
The way you presented it made me think it had just happened.
So you have had the phone since July has it ever worked?
Most likely you are missing some or all of your device OS and you'll need to reload the device.
Because the phone can't generate enough signal you will have to "force detect it". I've attached the link below. If you want to proceed I'll need what version of Device OS and what version of desktop manager software.
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB03295 How to verify which version of BlackBerry smartphone software is installed on the computer using BlackBerry Desktop Software