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New Contributor
Posts: 6
Registered: ‎12-11-2012
My Device: Torch 9810
My Carrier: Bell

My BBM Icon Vanished. ????

Please Help.
Yesterday I received a notification of a BBM Update. So I do, as I always have done in the past, the upgrade. But this time it's different. After my BB reboots my BBM Icon has vanished completely off of my phone.

I then go into My World Apps. It says it's installed. And in no way can you uninstall it or delete it so it can be reinstalled. Smiley Frustrated ????
I also tried restoring my phone to before I upgraded it, but that didn't work.
I don't get it????

Any suggestions would be greatly appreciated.

 

Sincerely,
Colleen

New Contributor
Posts: 2
Registered: ‎12-11-2012
My Device: BB 9810
My Carrier: Telus

Re: My BBM Icon Vanished. ????

I too have updated my BBM for the 7.0 on my BB 9810 and after rebooting i no longer have a BBM,but it is in my applications as installed.Ive rebooted,pulled battery.Cant uninstall it niether.Would be great to have some support please

New Contributor
Posts: 4
Registered: ‎05-01-2012
My Device: Torch 9810
My Carrier: Telus

Re: My BBM Icon Vanished. ????

Same problem here!!

New Contributor
Posts: 2
Registered: ‎12-11-2012
My Device: BB 9810
My Carrier: Telus

Re: My BBM Icon Vanished. ????

So finally I went to www.blackberry.com/blackberrymessenger with my phone and downloaded the new bbm over top of the 7.0 already installed and its back on my phone,hope that helps Smiley Happy