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Posts: 94,505
Likes: 24,393
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BBM chat not working


WhatEven wrote:
Someone seriously help. I've even having the same kind of problem only with my recent updates they don't work and I there is only ever one update and its the same person. I've tried restarting it and turning my signal on and off and it still doesn't work. Any suggestions?

Restarting or rebooting?

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

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New Contributor
Posts: 4
Registered: ‎06-10-2013
My Device: Blackberry Torch
My Carrier: Me

Re: My BBM chat not working

I've done that multiple times and it still doesn't do anything. The bbm itself still works fine and the Internet but the its the the updates don't show..
Posts: 94,505
Likes: 24,393
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BBM chat not working

OK, I don't know what allo you've done, and if you dont' say up front, it's a guessing game.

 

So that we don't play that "do this" "I've done that" game, can you tell me ALL that you've done?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎06-10-2013
My Device: Blackberry Torch
My Carrier: Me

Re: My BBM chat not working

I've restarted the software and the hardware. Turned my signal on and off. Turned my data roaming thing on and off. And none of that has worked..
New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: blackberry bold 9780
My Carrier: giffgaff

Re: My BBM chat not working

hi please help

i have a blackberry bold 9780 on giffgaff network, all was working fine untill app world wanted updated. and now bbm is not working Smiley Sad i have tried rebooting sevral times and switching all connections off then on again and still getting the red clock or X

any help will be appreciated

 

Posts: 94,505
Likes: 24,393
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BBM chat not working


fuzzy13 wrote:

hi please help

i have a blackberry bold 9780 on giffgaff network, all was working fine untill app world wanted updated. and now bbm is not working Smiley Sad i have tried rebooting sevral times and switching all connections off then on again and still getting the red clock or X

any help will be appreciated

 


On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: blackberry bold 9780
My Carrier: giffgaff

Re: My BBM chat not working

i have done a reboot then a security wipe and started a fresh, so far so good tho running very slow
blackberry internet service = connection = mobile network
New Member
Posts: 1
Registered: ‎10-12-2013
My Device: 9720
My Carrier: vodafone

Re: My BBM chat not working

hi..i haverthe same problem..i cannot send messages from my bbm...can u help me on this matter..
Posts: 94,505
Likes: 24,393
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BBM chat not working


francisvenice wrote:
hi..i haverthe same problem..i cannot send messages from my bbm...can u help me on this matter..

You can receive them?

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎04-30-2014
My Device: bold 2, 9700
My Carrier: mtn

Re: My BBM chat not working

my bbm chat is not opening