04-29-2013 01:09 PM
Hi I upgraded my software and after restarting the phone I noticed that my BBM v.126.96.36.199 is missing. It still shows that is is installed in my blackberry world but I can't locate It anywhere on the phone. This is driving me crazy. Need help to fix It
Solved! Go to Solution.
04-29-2013 02:15 PM
Welcome to BlackBerry Support Forums
Try this KB :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone
Or you can try reinstalling BBM , to do that first delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot by removing the battery while your device is Powered On.
Finally after reboot from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device.
try it and see if that helps.
04-29-2013 02:31 PM
You are most welcome .. Enjoy