05-02-2013 07:48 PM
I've never had any problems with the phone, and I've had it for about 4 months. Then recently, all of a sudden it shuts off and won't turn on again. I've tried charging it, and all that happens is the screen backlight appears to turn on, and sometimes the red light will show for a minute. What can I do to fix this?
05-03-2013 11:54 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!