11-15-2012 11:08 AM
how to fix it? Bring back to RIM? Thanks
11-16-2012 06:31 PM
RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
But, from what you describe, they may deem your BB damaged rather than defective...in which case the warranty would be void. If such is the case, then your better alternative is to seek out a local (to you) qualified hardware repair shop to fix your BB.