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Super Contributor
Posts: 299
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

My BlackBerry 9790 touchscreen broken

how to fix it? Bring back to RIM? Thanks

Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My BlackBerry 9790 touchscreen broken

Hello!

RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

 

But, from what you describe, they may deem your BB damaged rather than defective...in which case the warranty would be void. If such is the case, then your better alternative is to seek out a local (to you) qualified hardware repair shop to fix your BB.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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