05-02-2013 03:31 PM
Hello everybody !
I've bought my blackberry 9320 two weeks ago, but it always reset ! I've tried to do a hard reset, a soft reset and a logicial reset, but it doesn't work anyway !
Does someone have the same problem ?
Can someone help me ?
Thanks you !
05-02-2013 07:20 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-03-2013 03:53 PM
Thanks for your answer ! I've tried to do the safe mode, I will see if it works tomorrow, I will tell you.
I all the same will install the BB device desktop and save the configuration on my PC.
If the safe mode doesn't work, I will try all you said.
Good evening !