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New Member
Posts: 1
Registered: ‎06-19-2013
My Device: 9550
My Carrier: Verizon

My Blackberry 9550 Wont turn on or Charge

i have just aquired a blackberry 9550 smartphone and it wont charge or even turn on at all.

Please what do i do?

Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry 9550 Wont turn on or Charge

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎07-16-2013
My Device: Blackberry Storm 9550
My Carrier: Airtel

Re: My Blackberry 9550 Wont turn on or Charge

I am facing the same issue on my storm 2 9550. tried the steps given above however the issue persists. Changed the battery with a new one still the same issue. Pls help.

Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry 9550 Wont turn on or Charge


mythpills wrote:

I am facing the same issue on my storm 2 9550. tried the steps given above however the issue persists. Changed the battery with a new one still the same issue. Pls help.


Hi and Welcome to the Community!

 

While doing the second test above with a "new" battery is a good method, it is not a perfect one -- a new battery can certainly be defective. The best way to conduct that second test is to find someone with an identical BB who has no issues...trade batteries with them (since theirs will definitely be "known good") and see what happens.

 

 

You may also want to try these tricks:

Of course, if the problem is a physical hardware fault, then no amount of internet-distance diagnostics nor OS/software "fixes" will be of any use at all. Only evaluation, in hand, by a qualified technician can, in such a case, give you a proper diagnosis and estimate.


Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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