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Contributor
Posts: 10
Registered: ‎10-07-2012
My Device: Tour 9630
My Carrier: Sprint

My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

 
Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

Did this 9630 work ok on Sprint in the past, and has stopped now?

or what?

 

Could you please post some details, all that you know.

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Highlighted
Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

And, in your private message to me you stated you were only getting "edge" on the device.

 

Sprint does not offer 'edge' service, so what network and in what country are you using this device?

 

Again, please post ALL details.  Thanks.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 10
Registered: ‎10-07-2012
My Device: Tour 9630
My Carrier: Sprint

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

i am in Jamaica and the service provider is digicel

Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

Please answer my first question.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-07-2012
My Device: Tour 9630
My Carrier: Sprint

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

yes it work before......but at that time i did have the bbm service when i came to jamaica hats the time i active the service and it was working for then..... just last week friday i notice that the edge wont stay in full caps

Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

Ok, you must have THE BlackBerry Data Plan to get the full all caps "EDGE" with data. "edge" is not adequate.

 

See how posting ALL of the details helps?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-07-2012
My Device: Tour 9630
My Carrier: Sprint

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

i have the full bb data plan......but sometimes the edge is in full caps..... when i click on host routing table and register the device it will come up for a while then down again....i wonder is the os want to upgrade

Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

I've begged and asked several times, please post ALL of the details.
I have to keep asking.

 

Is this phone still on Sprint, as you have listed on your profile?

If not, who is the Blackberry Internet Service data plan coming from?

Whose SIM card is in the device?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-07-2012
My Device: Tour 9630
My Carrier: Sprint

Re: My Blackberry 9630 tour wont connect to the internet and i cant used my bb service

i gave u this information already.......i am living in jamaica i am using DIGICEL service for my phone i have a Gigicel sim card