04-06-2012 10:12 AM
Hey , I have had my torch 9810 white a while now the trackpad worked fine until recntly when in the home screen the the trckpad would not scroll upwards and in the music player the track pad does scroll up or down. Please advice me on what to do.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-06-2012 11:58 AM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
04-06-2012 02:28 PM
10-26-2012 05:00 PM
THIS IS THE EXACT SAME PROBLEM I AM HAVING! CAN SOMEONE SORT IT OUT BECAUSE BLACKBERRY ARE GAINING A BAD REPUTATION FOR RELEASING FAULTY PHONES, I WOULD NEVER RECOMMEND A BLACKBERRY TO ANYONE.