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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-10-2013
My Device: blackberry 9900
My Carrier: at&t

My Blackberry 9900 touch is OFF and Ican't get it back on

I have tried turning the device off and removing the SIM but I can't call or receive calls.  When I turn the device off, I get a message saying " The device is scheduled to turn on Feb 11, at 5:45am".  I have alsways had an alarm scheduled at that time, but never to turn the phone on or off.  It's doesn't help to cancell that alarm either.  I need help to get my phone back on..  Thanks.

Forums Advisor I
Posts: 707
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: My Blackberry 9900 touch is OFF and Ican't get it back on

Hi, if your alarm is set on, when you turn it off, it will turn back on when the alarm starts, or you can select to turn it off completely. It should give you this option when turning off. Also if the touch is not working, your point of purchase is responsable for repairs & replacements. If its not letting you make call either, make sure you put your sim back in right, if it is, then you should contact your network survice supplier. One last thing. Have you tried a clean re-load of the software or updated it.
Craig Ashcroft Elite UK
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