11-26-2011 08:16 AM
My phone has been off for the past 5 days and wen i switched it on this morning it would not switch on. I've removed the battery, put it back in and it still wont switch on. All it show is a dead battery sign. I've been charging it for the past 4 hours and it still shows the same sign. A red flashing light keeps goin on and off and i dont know what that indicates. Do i need a new battery or the phone has a fault? I would greatly appreciate it if anyone can help
11-30-2011 03:12 PM
Welcome to the BlackBerry Support Community Forums.
Try completing a clean reload of the device software.
Check out the following article on how to force the detection of the BlackBerry smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144
I hope this helps.
12-23-2012 02:47 PM
Hello, I have try that with my device, but the update does no pass the point "connecting to JVM" it just says that my device is not connected. And the phone remains off. Is there a simple way like anyother phones where you can long hold a button to turn the device on? thank you for your time
06-18-2013 08:50 AM
I was away for 10 days to the UK while my phone was switched off in India. When i came back, I tried to charge it but it won't charge. The Desktop Software does not detect the phone either so i can't wipe it. There is no red light. PLEASE HELP!