06-03-2013 01:01 PM
I recently got a Blackberry Curve 9320 and was told it was the latest model and would have the least problems. After this i discovered that i had a reoccurring problem which is when i open or try to play videos from the internet for example, Facebook, they only play a short while and then my blackberry restarts itself. Also if i try to alter the volume on this video or go back or close it it will just freeze and not work. It is new so i do not understand why it has these problems. I have tried restarted and taking the battery out etc. but it keeps reoccurring. Can anyone tell me why this is happening or what I should do e.g. take it back?
06-06-2013 01:37 PM
I would suggest checking to see if there are any software updates available. From a PC visit www.BlackBerry.com/update and connect the BlackBerry smartphone to the PC with a USB cord to see if there are any available updates.
Let us know if this helps.