Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-29-2012
My Carrier: Airtel

My Blackberry Curve 9360 isn't booting!

Hi Guys,

I appreciate the wonderful job you guys are doing to make sure we get the best out of our Blackberry phones! My blackberry Curve 9360 isnt booting,it just place a battery icon with a red cross on it. I tried reloading the OS as suggested to an earlier enquiry but I was told no update is available for my phone and the problem has since persisted and I've not been able to use my phone for some days now. Please how do I resolve this problem? I'm really missing the services of my phone. Looking forward to your timely response!

New Contributor
Posts: 2
Registered: ‎12-30-2010
My Device: 8520
My Carrier: zain

Re: My Blackberry Curve 9360 isn't booting!

Try using a different battery for the fone. It could be that ur battery is dead or try using the original charger not the usb. I recommend u don't upgrade first. Try the suggested solutions.