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New Contributor
Posts: 3
Registered: ‎03-17-2013
My Device: Blackberry Curve 9380
My Carrier: 3 Tri
Accepted Solution

My Blackberry Curve 9380 got Error 102! Help me!

[ Edited ]

Well, yesterday my blackberry rebooted itself and when it half rebooted, the screen became white with the text "Error 102 Reload Software For further information, please visit: www.blackberry.com/102"

BUT when I went to that link, it can't be found.

So, how I can use this SMARTPHONE again? I bought it 2 weeks ago, and this is urgent! Smiley Sad

Anyone, please help me!! Smiley Sad:"(

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Blackberry Curve 9380 got Error 102! Help me!

Hello rianniecindy

 

Welcome to BlackBerry Support Forums

 

Sorry to hear that your device encounter this error within just two weeks. To recover your device please refer to this Knowledge base :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please note the above method will delete all data within your device , I hope you have a device Backup.

 

Additional Information :

KB10068 :  " JVM 102 " error is generated on the  BlackBerry Smartphone

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New Contributor
Posts: 3
Registered: ‎03-17-2013
My Device: Blackberry Curve 9380
My Carrier: 3 Tri

Re: My Blackberry Curve 9380 got Error 102! Help me!

Thank you so much Prince2012!! Smiley Very Happy I can using my smartphone againSmiley Very HappySmiley Very Happy

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Blackberry Curve 9380 got Error 102! Help me!

Hi rianniecindy

 

 

You are most welcome Smiley Happy

 

 

Cheers !

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎09-18-2014
My Device: Blackberry bold 9790
My Carrier: vodacom

Re: My Blackberry Curve 9380 got Error 102! Help me!

i took the battery out as suggested however my blackberry wont show up on my computer? it comes up as a removable disk however it wont show anything or allow me to open the files? Please help!