09-02-2014 07:01 PM
My blackberry curve 8520 doesnt turn on and when i try to charge it , there is just the red LED light and the screen shows up some picture which shows a red cross on top of a battery. I also tried to connect this to my computer but it doesnt respong and also try with another blackberry original battery it showing same . but when i put my battery to another blackberry phone that phone is turning on properly . please help asap.
09-02-2014 10:55 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!