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New Member
Posts: 2
Registered: ‎01-21-2014
My Device: Blackberry Bold 9790
My Carrier: Rogers

My Blackberry gets messed up after restarting my phone!

Okay, so when I got my BlackBerry Bold 9790, it worked perfectly fine. When I tried restarting it or powering it off and then open it, it would be completely normal but now, when I try to restart my phone and open it again, the apps get messed up. Some apps would be out of their folders and some app's icons would be a question mark inside a black rectangle. Btw, I always turned off my phone since I had school but then my friends told me that it was bad for the phone so I stoppped turning it off but when I turned it off again, and turned it back on, it turned out MESSED UP! I don't have much apps.. Well, I don't even download apps. Please help! Any suggestions?

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry gets messed up after restarting my phone!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎01-21-2014
My Device: Blackberry Bold 9790
My Carrier: Rogers

Re: My Blackberry gets messed up after restarting my phone!

Now that you've mentioned it, I think I updated my BB World and other apps. I would like to attempt to boot into safe mode but I'm really scared this would happen again and I would have to do a security wipe inorder to get it fixed. Also, what is safe mode? Is there any difference between the 'normal' mode and the safe mode? Thanks.
Highlighted
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry gets messed up after restarting my phone!

Safe Mode is a diagnostic...when you boot normal, many things auto-start (3rd party apps, add-ons, etc.). In Safe Mode, those auto starts are blocked. This allows you to determine if it's one of those auto-starting things that is the cause or if it's your core OS that is the problem. Safe Mode does no harm, but it allows you to proceed down the diagnostic trail. It may be that a wipe/reload is needed, but if you don't attempt Safe Mode, then you don't have the result of that diagnostic test from which to make a more educated decision.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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