01-21-2014 10:31 PM
Okay, so when I got my BlackBerry Bold 9790, it worked perfectly fine. When I tried restarting it or powering it off and then open it, it would be completely normal but now, when I try to restart my phone and open it again, the apps get messed up. Some apps would be out of their folders and some app's icons would be a question mark inside a black rectangle. Btw, I always turned off my phone since I had school but then my friends told me that it was bad for the phone so I stoppped turning it off but when I turned it off again, and turned it back on, it turned out MESSED UP! I don't have much apps.. Well, I don't even download apps. Please help! Any suggestions?
01-21-2014 10:58 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
01-22-2014 05:53 PM
01-22-2014 11:01 PM