Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 4
Registered: ‎04-28-2013
My Device: curve 8320
My Carrier: o2
Accepted Solution

My Blackberry is stuck on associating BBM with your Blackberry ID

Hello,

my Blackberry is stuck on associating BBM with your Blackberry ID and I don't know what to do

please can I get some advice. 

I have a BB Curve 9300.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Blackberry is stuck on associating BBM with your Blackberry ID


epiczizi wrote:

Hello,

my Blackberry is stuck on associating BBM with your Blackberry ID and I don't know what to do

please can I get some advice. 

I have a BB Curve 9300.


Hello epiczizi

 

I assume you have BlackBerry Data Plan / BIS already on your account , if not then call you carrier to activate that and  it fix your current  issues with BBM7.

 

If you already have that ( BIS ) on your account then you can try this to see if that help . First On your Homescreen go to Options > Application  > Delete BlackBerry Messenger from the list 

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

Then perform a Battery pull restart by removing the Battery while your device is Powered On .Wait a min. then reinsert it back .Your device may take a long reboot . 

 

Finally from your BlackBerry browser browse to www.blackberry.com/bbm to download the recent version of BBM available for your device. After installing your device may reboot and associate with your BlackBerry ID.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎04-28-2013
My Device: curve 8320
My Carrier: o2

Re: My Blackberry is stuck on associating BBM with your Blackberry ID

Thank you for the advice prince2012.

One more question, What is a BIS?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Blackberry is stuck on associating BBM with your Blackberry ID

 

Hello epiczizi

 

 

BIS = BlackBerry Internet Service , which we activate on our account from our Carrier , in your case it seems your Carrier is O2 right ! So if you don't have it on our account then call or contact O2 to actvate BlackBerry Data Plan / BIS on your account. 

 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎04-28-2013
My Device: curve 8320
My Carrier: o2

Re: My Blackberry is stuck on associating BBM with your Blackberry ID

Okay thank you so much for this advice i shall do this now.
Smiley Happy
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Blackberry is stuck on associating BBM with your Blackberry ID

Hey epiczizi

 

 

You are most welcome .. Smiley Happy

 

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.