08-19-2014 05:09 AM
I need some help. My phone was working fine, except the battery lasted for 30 minutes. So I got a new phone and turned the blackberry off. After 3 months, the phone does not turn on and the red light is flickering 4 times, pauses and does that again. I kept it in charged for a very long while, and still did not work. When it is plugged into my laptop, it doesn't pick up the device.
Hope someone can help me with this.
08-20-2014 01:03 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
08-25-2014 11:14 AM