01-18-2012 06:31 PM
my black berry torch 9810 did an new update on it about two days ago. i reboot it as usual but now the problem is it keeps rebooting and wont go anywhere ive tried clearing my phone through my pc and it wont let me. What can i do so i can clear all the data or make my phone work???
01-23-2012 11:47 AM
Hello imelen03 and welcome to the BlackBerry Support Community Forums.
Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
Let me know how you fare with this.
08-03-2012 01:04 AM
I also had this problem with my torch> I followed the instructions and it worked like a charm. the only thing is my appworld is nonexistent and my blackberry protect keeps crashing. any idea how to fix this?