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04-10-2013 09:52 PM
04-11-2013 11:31 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-11-2013 11:39 AM
04-11-2013 11:51 AM
but I've tried the battery pull out plenty of times,
Oh...you didn't reveal that earlier. So that we can avoid further redundant recommendations, can you please reveal ALL that you've already tried?
I've even left the battery out all night then stuck it back in in the morning its doesn't work,
What doesn't work? The BB at all? Or just your originally reported symptoms?
and I'm really confused about what you said about the safe mode, can you give me step by step instructions on how to do it please
Please click the link and read the KB...if anything confuses you, be very specific about what that is. The instructions are there, so please give them a try and ask specifically about what you do not understand. Saying what you are now saying gives us nothing to go on to try and help you...specifics from you about exactly where in that very detailed process you are confused will enable us to help you.
Good luck and let us know!
04-11-2013 11:56 AM
04-11-2013 12:18 PM
04-11-2013 12:39 PM
Oh? Up in Post 2, you don't see this?
04-11-2013 01:02 PM