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Posts: 3
Registered: ‎07-01-2014
My Device: Bold 9900
My Carrier: Three Italy
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My Bold 9900 died and cannot be repaired

Hi all,

 

I have a Bold 9900 which I bought in February 2012. In the last 3/4 months, from time to time, it displayed a missing battery indicator on the screen. This was solved by removing and inserting again the battery.

 

A couple of weeks ago it went off and, when trying to turn it on, only the red light was glowing while the screen stayed off. I brought it in a Blackberry service center and today they gave it back to me saying that it cannot be fixed.

 

600 euros wasted after 28 months.

 

I have been a BB only customer since 2005 (with the old 8700) and I am really disappointed by such a bad customer service.

 

Is there anything else I can do? (Other than buy an iPhone?)

 

Ciao!

 

Max

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Bold 9900 died and cannot be repaired

Try this... connect your 9900 to a known good working wall outlet charger.

Leave it several hours.

Then, with it STILL CONNECTED to the charger, remove the battery for five minutes and reinsert.

What happens?

What color is the LED?

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New Member
Posts: 3
Registered: ‎07-01-2014
My Device: Bold 9900
My Carrier: Three Italy

Re: My Bold 9900 died and cannot be repaired

Hi JSanders,

 

thanks for your reply.

 

The phone has been finally repaired. It looks there has been a seepage (even if I am not recalling any case in which it can have got wet). An internal board has been replaced and now it works.

 

Ciao!

 

Max

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Bold 9900 died and cannot be repaired

Alrighty, good luck.

 

You know, any phone in a high humid environment... even a gym locker, a bathroom during a hot or steamy show/bath, sweaty pockets or face while calling, can cause that.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎07-01-2014
My Device: Bold 9900
My Carrier: Three Italy

Re: My Bold 9900 died and cannot be repaired

I will be more careful for the future, still I am surprised because I always have two phones with me (one personal and one business) and this is the only one which has had this problem (and it is also the one that I use less).

 

Thanks again for your kind support Smiley Happy

 

Ciao!

 

Max