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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎10-11-2012
My Device: Blackberry Bold 9900
My Carrier: Orange

My Bold 9900 keeps switching its self off

This problem just started this week- it has happened 3 or 4 times a day, but today it has happened a lot more .. including in the middle of a call ?? I have tried taking the battery out & leaving it 5 mins .. any other suggestions please ?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My Bold 9900 keeps switching its self off

[ Edited ]

Hello Bev999

 

Welcome to BlackBerry Support Community Forums

 

If you have any Media card on your device then  Remove it and see if problem appears.If that doesn't help then Start your device on safe mode and try to remember if you had made any changes on your device like Installing any new application, any theme or wallpaper .If you had then uninstall  that appliaction from your device. 

 

KB17877  How to start a BlackBerry smartphone in Safe Mode

 

Try it and let us know.

 

 

Prince

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