02-07-2012 09:43 AM
Hello jjnogueira and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® Bold™ 9900 smartphone.
Just to clarify the issue - as soon as your BlackBerry is powered on, it immediately begins to vibrate?
I would suggest you use the BlackBerry® Desktop Software to back up your device data and do a security wipe as shown in KB14058 "How to delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option" and before you restore your data, power off and on the BlackBerry to ensure the constant vibration has ceased.
Let me know how you make out.
11-20-2012 10:57 AM
My 9900 vibrates as soon as i plug it in, how do i RMA the item?
Hi and Welcome to the Community!
While there may be many reasons for your issue, you have requested specific instructions...hence...RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. So, your path for support is there...the method can vary by region, so check your original purchase documentation to tell you the provisions of your warranty along with how to exercise it.