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New Contributor
Posts: 2
Registered: ‎03-30-2013
My Device: Bold 9930
My Carrier: Verizon Wireless

My Bold 9930

my Bold 9930 email account activation isn't working. efforts to register my email account for days now have been frustrationg. is there any way I can activate my email account? thanks.
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Bold 9930

Hi and Welcome to the Community!

From so few words describing the situation, there are unfortunately too many different reasons this could be happening, and therefore different paths for resolution. Can you perhaps detail out exactly the steps you try, exactly the results of each step, and the exact and complete content of any error messages presented? That way, we might have a better chance at guessing correctly for your situation.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-30-2013
My Device: Bold 9930
My Carrier: Verizon Wireless

Re: My Bold 9930

It's my pleasure to get a response and someone willing to help me out. As regards your request, the followings were steps taken; 1. I bought the Bold 9930 in a swap deal; 2. It was reconfigured (process of wiping out contains of the phone to allow restoration of my back up files from my previous Bold); 3. After the (2) above, I went to set up button to activate my email account; 4. Sadly, the Email Accounts Icon is inactive, hence I couldn't click it to set up (activate) my email account. This has been the problems and would appreciate a solution to it. I will implement your recommendations. Many thanks
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Bold 9930

Thank you so much for the detailed information!

 


BishopObt wrote:
1. I bought the Bold 9930 in a swap deal; 2. It was reconfigured (process of wiping out contains of the phone to allow restoration of my back up files from my previous Bold);

So this sounds like at least a portion of the necessary steps to be taken:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

BishopObt wrote:
3. After the (2) above, I went to set up button to activate my email account; 4. Sadly, the Email Accounts Icon is inactive, hence I couldn't click it to set up (activate) my email account. This has been the problems and would appreciate a solution to it. I will implement your recommendations.

OK...so, I don't see anything about a SIM, contacting Verizon, or anything else to complete the activity of 1) removing all prior accounts from the BB that VZW holds and 2) activating this BB onto VZW for your usage. I also don't see anything concerning other BB-proprietary services (e.g., BBM, Browser, etc.)...are those working? Further still, are voice services working? I also don't see any usage of the Device Switch Wizard, which would conduct things for you that need to be done to migrate from one BB to another.

 

But, just in case those things are all OK, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and getting this BB properly activated on their network.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................