05-29-2013 02:13 AM
It will disconnect when I try making calls or when I am on a call, even when I gave 4-5 bars. I had to resort to finding a landline to finish what should have been a 2 minute call. And it freezes up. I have to remove the battery to get it to work again. I haven't had the phone 2 months yet! There has been no water damage at all. I am at my wits end! Help, please!
05-29-2013 12:13 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Alternatively, given how new the device is to you, you may instead wish to seek formal support and evaluation for a possible hardware defect.
Good luck and let us know!