04-09-2013 10:17 AM - last edited on 04-09-2013 02:55 PM by matthewyongkim
BB 9900, PIN (personal info removed), While updating the software, I received error code 504 then my device reboot repeatability, I send it to agency , Feedback was that “problem in the Power circle due to fail Or hit”! which totally not happened , they required to change the main Board !!, I bought my device 13 month ago, is it normally to have this issue while updating? That leads to change the board ? Actually , I was suppressed from such diagnose !, My device now almost one month and half @ the agency for repair, What should I do ??
04-09-2013 11:06 AM - edited 04-09-2013 11:10 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your agency...even if they may have told you things you do not wish to hear. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
But, all in all, I'm not sure your problem is documented properly...I've never heard of a 504 error, and can find no documentation about it. If instead you meant that a 507 appeared during an update process, that indeed can be normal, and is usually fixed by simply disconnecting and reconnecting the USB cord...nothing else, just that, and the update normally proceeds.
Or you might need these tricks:
Then again, if the problem truly is the hardware, none of that will be useful...and there is no way we can, at an internet distance, second guess what a qualified hardware technician has diagnosed.
04-09-2013 02:25 PM
04-09-2013 02:30 PM