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New Contributor
Posts: 2
Registered: ‎04-09-2013
My Device: 9900
My Carrier: Mobinile

My Device is Rebooting continuously

[ Edited ]

BB 9900, PIN (personal info removed), While updating the software, I received error code 504  then my device reboot repeatability, I send it to agency , Feedback was that “problem in the Power circle due to fail Or hit”! which totally not happened , they required to change the main Board !!, I bought my device  13 month ago, is it normally to have this issue while updating? That leads to change the board ? Actually , I was suppressed from such diagnose !, My device now almost one month and half @ the agency for repair, What should I do ??

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Device is Rebooting continuously

[ Edited ]

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your agency...even if they may have told you things you do not wish to hear. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

But, all in all, I'm not sure your problem is documented properly...I've never heard of a 504 error, and can find no documentation about it. If instead you meant that a 507 appeared during an update process, that indeed can be normal, and is usually fixed by simply disconnecting and reconnecting the USB cord...nothing else, just that, and the update normally proceeds.

 

Or you might need these tricks:

 

Then again, if the problem truly is the hardware, none of that will be useful...and there is no way we can, at an internet distance, second guess what a qualified hardware technician has diagnosed.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-09-2013
My Device: 9900
My Carrier: Mobinile

Re: My Device is Rebooting continuously

This diagnosis was done through the athourezed reseller & as per there feedback ;these damage occurred due to fail or hit which completely un true, I feel that I bearded with wrong diagnosis or manufacturing defect, specially that I knew that most of the repaired bb9900 were due main board issue, actually I don't know it's normally to have an issue with expensive device During the update? i m already did all what u said below,I don't understanding what kind of bypass I did , what should I officially do to reserve by write as bb owner
Highlighted
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Device is Rebooting continuously

Your contract is 100% between you and your reseller...you have no contract with BB directly. Consequently, if you wish to appeal their decision, you must do so through them (your reseller) via whatever appeal methods they may have. If you require more than that, then you could I suppose seek assistance from your local governmental or other consumer protection agencies.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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