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New Contributor
Posts: 3
Registered: ‎03-28-2011
My Device: 8520
My Carrier: MTN

My Emails will not send



When i compose an email and put in the adress i wish to send to, it does not give me the option to send the email. It only give me the option to save draft. HOwever if i press reply to something someone send me then it does give me the send option and the email sendsd perfectly


Anybody know how to fix this?



Posts: 94,806
Likes: 24,456
Solutions: 6,362
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Emails will not send


On your BlackBerry device, go to:


1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402


Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


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New Contributor
Posts: 3
Registered: ‎03-28-2011
My Device: 8520
My Carrier: MTN

Re: My Emails will not send

the info about my phone

Device info: 8528

OS version: 

Apps and free space File free before and after a battery remove/replace. 109mb free space


 Did a battery pull fix your issue? - NO

Forums Veteran I
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681
My Carrier: Orange UK

Re: My Emails will not send

Did you follow all the advice regarding sending service books etc?

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New Contributor
Posts: 3
Registered: ‎03-28-2011
My Device: 8520
My Carrier: MTN

Re: My Emails will not send

I followed all instructions but it did not solve the problem

Hall of Famer III
Posts: 57,844
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My Emails will not send

[ Edited ]



While written for the Storm, please review this KB to see if perhaps it applies:

  •  KB19961Send option is not available on a BlackBerry Storm smartphone with BlackBerry Device Software 5.0when composing or forwarding email messages


Please reply back with precise details related to that KB. For instance, you say you cannot send but you can reply. Can you forward?



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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