10-19-2012 01:51 AM
I bought a BlackBerry Curve 9220 No. IMEI: 352660058886560 On the Date 18 September 2012 from authorized distributor of BlackBerry at Boutique Dukomsel Dago Bandung, Indonesia. After using it for a few days, I realized my Blackberry "key tune - end call" its not working properly so when I finished used my BlackBerry for a call a number the phone can not be disconnected. Since I was only able to rush back to Dukomsel Boutique on October 5, 2012 to make a complaint and filing service, with Bon Service No. 06912 and promised 2-3 days will be given the news about the damage to the device or a maximum of 14 days. But until this letter was written October 18, 2012 there was no news story, I tried to contact via phone several times and was informed that the damage is not yet known and may be sent to Jakarta for repairs and it took one month.
The question in my mind is why the BlackBerry product that I purchased have poor quality if there is no quality control from RIM ?
As a customer I feel very aggrieved from RIM both materially and time with quality like this and demanded RIM as BlackBerry maker, to be responsible for replacing the defective device since the damage was not due to defective production and consumption but only a few days of used, I intend to buy a reliable product that can be used in an optimal instead of the defective product.
10-19-2012 02:22 PM